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Telehealth Solutions for In-hospital Communication with Patients Under Isolation During COVID-19

Fang, Jennifer and Liu, Yiju T. and Lee, Ernest Y. and Yadav, Kabir (2020) Telehealth Solutions for In-hospital Communication with Patients Under Isolation During COVID-19. Western Journal of Emergency Medicine, 21 (4). pp. 801-806. ISSN 1936-900X. PMCID PMC7390554. doi:10.5811/westjem.2020.5.48165.

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[img] MS Word (Close Supplement 1: Discussion of Communication Options for Patients under Isolation) - Supplemental Material
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[img] MS Word (Supplement 2: iPad Setup Instructions) - Supplemental Material
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[img] MS Word (Supplement 3: iPad Usage Instructions) - Supplemental Material
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The coronavirus disease 2019 (COVID-19) pandemic is a public health crisis that has quickly overwhelmed our healthcare system. It has led to significant shortages in personal protective equipment (PPE), ventilators, and intensive care unit beds across the nation. As the initial entry point for patients with suspected COVID illness, emergency departments (ED) have had to adapt quickly to prioritize the safety of patients and providers while still delivering optimal, timely patient care. COVID-19 has presented many challenges for the ED that also extend to all inpatient services. Some of these key challenges are the fundamental tasks of communicating with patients in respiratory isolation while minimizing PPE usage and enabling all patients who have been affected by hospitals’ visitor restrictions to connect with their families. We discuss the design principles behind implementing a robust in-hospital telehealth system for patient-provider and patient-family communication, provide a review of the strengths and weaknesses of potential videoconferencing options, and deliver concise, step-by-step guides for setting up a secure, low-cost, user-friendly solution that can be rapidly deployed.

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Lee, Ernest Y.0000-0001-5144-2552
Additional Information:© 2020 Fang et al. This is an open access article distributed in accordance with the terms of the Creative Commons Attribution (CC BY 4.0) License. See: Submitted May 12, 2020; Revision received May 29, 2020; Accepted May 27, 2020. Electronically published June 23, 2020. We thank Dan Pipe-Mazo for his technical assistance during this project, and Shir Aharon and Steven Okai for helping test various app and device settings. We thank Linda Rodgers and Ron Lam for showing us Apple Configurator. By the WestJEM article submission agreement, all authors are required to disclose all affiliations, funding sources and financial or management relationships that could be perceived as potential sources of bias. No author has professional or financial relationships with any companies that are relevant to this study. There are no conflicts of interest or sources of funding to declare.
Issue or Number:4
PubMed Central ID:PMC7390554
Record Number:CaltechAUTHORS:20200803-094606578
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Usage Policy:No commercial reproduction, distribution, display or performance rights in this work are provided.
ID Code:104698
Deposited By: Tony Diaz
Deposited On:03 Aug 2020 17:01
Last Modified:16 Nov 2021 18:34

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