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Information and American Attitudes Toward Bureaucracy

Alvarez, R. Michael and Brehm, John (1996) Information and American Attitudes Toward Bureaucracy. Social Science Working Paper, 961. California Institute of Technology , Pasadena, CA. (Unpublished) http://resolver.caltech.edu/CaltechAUTHORS:20170816-154051390

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Abstract

The exploration of American attitudes towards the Internal Revenue Service joins an unusual pair of research domains: public opinion and public administration. Public administration scholars contend that the hostility Americans show towards "bureaucracy" stems from the contradictory expectations Americans have for bureaucratic performance. Drawing upon a survey commissioned by the IRS and conducted in 1987 just after the passage of the Tax Reform Act, we explore attitudes towards the performance of the IRS in eight categories. Using a new heteroskedastic ordinal logit technique, we demonstrate (1) that it is overwhelmingly a single expectation of flexibility that governs attitudes towards the IRS; (2) that these expectations are not in contradiction; and (3) that domain-specific information sharply focuses respondent attitudes towards bureaucracy.


Item Type:Report or Paper (Working Paper)
Additional Information:Prepared for presentation at the 54th Annual Meeting of the Midwest Political Science Association, April 18-20, 1996, Chicago, IL. Thanks to Jim Battista for research assistance.
Group:Social Science Working Papers
Record Number:CaltechAUTHORS:20170816-154051390
Persistent URL:http://resolver.caltech.edu/CaltechAUTHORS:20170816-154051390
Usage Policy:No commercial reproduction, distribution, display or performance rights in this work are provided.
ID Code:80517
Collection:CaltechAUTHORS
Deposited By: Jacquelyn Bussone
Deposited On:17 Aug 2017 17:05
Last Modified:17 Aug 2017 17:05

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